Last updated: July 14, 2026
1. Custom Nature Of Orders
Because packaging is produced to your approved specs, completed custom runs are generally non-returnable. This protects materials and press time dedicated to your job.
2. When Remakes Apply
If production does not materially match the approved proof (wrong size due to our error, major print defect, or missing agreed finish), contact us within 7 business days of delivery with photos and your order number. We will evaluate a remake or credit.
3. What Is Not Covered
- Buyer’s remorse after proof approval
- Minor color variance inherent to print processes
- Damage after successful delivery handoff (see Shipping Policy for carrier claims)
- Errors originating in customer-supplied artwork that was approved
4. Cancellations
Orders canceled before materials are ordered or presses are scheduled may be refundable minus any design or sample fees. After production starts, cancellation may not be possible.
5. How To Request Help
Email support@printcorporate.com with order ID, description, and clear photos. We aim to respond within 2 business days.
6. Chargebacks
Please contact us before opening a payment dispute so we can resolve production issues directly.