At Print Corporate, customer satisfaction is our priority. Every product we manufacture is custom printed according to the specifications approved by our customers. Because our products are personalized and made to order, returns and refunds are subject to the terms outlined in this policy. By placing an order with Print Corporate, you acknowledge and agree to this Return and Refund Policy.
Custom-Made Products
All products manufactured by Print Corporate are custom-made based on the artwork, dimensions, materials, finishes, and specifications approved by the customer. Due to the personalized nature of these products, returns or exchanges are generally not accepted unless the order contains a verified manufacturing defect or an error caused by Print Corporate.
Return Eligibility
Each claim is reviewed individually by our Quality Assurance team before a resolution is provided. You may be eligible for a replacement, reprint, or refund if:
- The product received is significantly different from the approved proof.
- The wrong product was manufactured or shipped.
- The order contains verified manufacturing defects.
- The product arrives severely damaged due to packaging or production issues.
Non-Returnable Items
Print Corporate cannot accept returns or provide refunds for:
- Orders approved by the customer before production.
- Spelling, grammatical, or design errors present in approved artwork.
- Customer-supplied artwork with incorrect dimensions or low resolution.
- Minor color variations that fall within standard commercial printing tolerances.
- Differences caused by monitor, screen, or mobile device color settings.
- Products ordered with incorrect specifications provided by the customer.
- Delays caused by shipping carriers, customs, weather, or other events beyond our control.
- Changes of mind after production has started or after delivery.
Reporting an Issue
If you believe there is a problem with your order, please contact our customer support team within 7 calendar days of receiving your shipment. Your claim should include:
- Order number
- Full name
- Description of the issue
- Clear photographs showing the defect or damage
- Images of the shipping packaging, if applicable
Claims submitted after the stated period may not qualify for review.
Damaged Shipments
We will work with the shipping carrier to investigate the issue and determine the appropriate resolution. If your package arrives visibly damaged:
- Inspect the shipment immediately upon delivery.
- Retain all packaging materials.
- Take clear photographs of the damaged package and products.
- Notify Print Corporate within 48 hours of delivery.
Quality Review
After receiving your claim, our Quality Assurance team will review the submitted information. Additional photographs or information may be requested to complete the investigation. If the claim is approved, Print Corporate may, at its sole discretion:
- Reprint the affected products.
- Replace the defective items.
- Issue a partial refund.
- Issue a full refund where appropriate.
The selected resolution will depend on the nature and severity of the issue.
Reprints
Approved reprints will be manufactured using the original artwork and order specifications unless otherwise agreed in writing. Production timelines for replacement orders are generally similar to standard production schedules.
Refund Process
If a refund is approved:
- Refunds will be issued using the original payment method whenever possible.
- Processing times may vary depending on your financial institution or payment provider.
- Shipping charges may not be refundable unless the return results from an error made by Print Corporate.
Order Cancellations
Orders may be canceled before production begins. Once artwork has been approved and manufacturing has started, cancellations cannot be guaranteed because custom materials and production resources have already been allocated. If cancellation is approved after work has begun, charges may apply for completed design work, production costs, or materials already purchased.
Color Variations
Printing on different materials and equipment may result in slight color differences. Minor color variations between:
- Digital proofs
- Computer or mobile screens
- Previous orders
- Printed products
They are considered normal in the commercial printing industry and do not qualify for returns or refunds. Customers requiring exact color reproduction should request Pantone (PMS) color matching before production.
Limitation of Liability
Print Corporate’s responsibility is limited to repairing, replacing, or refunding the affected portion of an order that has been verified as defective. Under no circumstances shall Print Corporate be liable for indirect, incidental, consequential, or business-related losses arising from the use of our products.
Contact Us
If you have any questions regarding this Return and Refund Policy or wish to report an issue with your order, please contact Print Corporate using the contact information available on our official website. Our customer support team is committed to resolving eligible concerns promptly and fairly.